Either stop by your Erickson Advantage community Sales and Information Office or call your local community licensed sales representative listed below (Monday through Friday, 8:30 a.m.—5:00 p.m.):
Ann's Choice, Warminster, PA | Greenspring, Springfield, Virginia | Seabrook, Tinton Falls, New Jersey |
Ashby Ponds, Ashburn, VA | Highland Springs, Dallas, Texas | Siena Lakes, Naples, Florida |
Brooksby Village, Peabody, Massachusetts | Lantern Hill, New Providence, New Jersey | Tallgrass Creek, Overland Park, Kansas |
Cedar Crest, Pompton Plains, New Jersey | Linden Ponds, Hingham, Massachusetts | Wind Crest, Highlands Ranch, Colorado |
Charlestown, Catonsville, Maryland | Maris Grove, Glen Mills, Pennsylvania | Windsor Run, Matthews, North Carolina |
Eagle's Trace, Houston, Texas | Oak Crest, Parkville, Maryland | |
Fox Run, Novi, Michigan | Riderwood, Silver Spring, Maryland |
Other Resources
Medical
UnitedHealthcare Customer Service & Coverage Decisions
PO Box 29675
Hot Springs, AR 71903-9675
UnitedHealthcare Appeals and Grievances
PO Box 6106
MS CA124-0157
Cypress, CA 90630-9948
Part D Prescription Drugs
UnitedHealthcare Part D Coverage Determinations
PO Box 31350
Salt Lake City, UT 84131-0350
UnitedHealthcare Part D Appeals and Grievances
PO Box 6106
MS CA124-0157
Cypress, CA 90630-9948
Members Appeals and Grievances
Information for filing a grievance, an organizational/coverage determination, and an appeal are below for your reference.
Download and print the Members Appeals and Grievances Process document.
Visit the Medicare.gov complaint website here
Medicare Contact Information:
1-800 Medicare (1-800-633-4227)
TTY: 1-877-486-2048
24 hours a day/7 days a week
Resources to help understand your coverage:
- CMS—Centers for Medicare & Medicaid Services: www.medicare.gov
- How the Medicare Beneficiary Ombudsman Works For You
- Social Security Administration: www.ssa.gov
- Find government offices in your county: www.countyoffice.org
Members may be eligible for Low-Income Subsidy (LIS) premiums. The LIS applies to the Part D portion of the premium. However, the monthly plan premium reflects both the medical and Part D portions. For more information on LIS, click on this link: US Premium Summary Chart (PDF file opens in a new window).
See also the CMS Best Available Evidence Policy.