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Contact Us

Either stop by your Erickson Advantage community Sales and Information Office or call your local community licensed sales representative listed below (Monday through Friday, 8:30 a.m.—5:00 p.m.):

Ann's Choice, Warminster, PA
Pat Sterling: 215-443-3180 TTY: 711

Greenspring, Springfield, Virginia
703-923-3140 TTY: 711

Seabrook, Tinton Falls, New Jersey
Kerri Marra: 732-643-2095 TTY: 711

Ashby Ponds, Ashburn, VA
Marsha Carpenter: 571-291-6361 TTY: 711

Highland Springs, Dallas, Texas
Debbie Burns: 972-232-8100 TTY: 711

Siena Lakes, Naples, Florida
Anton Cipri: 239-325-6920 TTY: 711

Brooksby Village,Peabody, Massachusetts
Tracey Brown: 978-536-7966 TTY: 711

Lantern Hill, New Providence, New Jersey
Rachel Dychtwald: 908-516-9262 TTY: 711

Tallgrass Creek, Overland Park, Kansas
Lori Sanderson: 913-945-2104 TTY: 711

Cedar Crest, Pompton Plains, New Jersey
Rachel Dychtwald: 973-831-3680 TTY:711

Linden Ponds, Hingham, Massachusetts
Susan Cassio-Mallon: 781-534-7250 TTY: 711

Wind Crest, Highlands Ranch, Colorado
George Clark: 303-876-8310 TTY: 711

Charlestown, Catonsville, Maryland
Jennifer Simon: 443-297-3110 TTY: 711

Maris Grove, Glen Mills, Pennsylvania
Michelle Yencha: 610-387-4610 TTY: 711

Windsor Run, Matthews, North Carolina
Kathleen McCoach: 704-443-6594 TTY: 711

Eagle's Trace, Houston, Texas
Antonio Ramirez: 281-249-7096 TTY: 711

Oak Crest, Parkville, Maryland
Jennifer Simon: 410-657-3586 TTY: 711

Fox Run, Novi, Michigan
Carol Broome: 248-668-8780 TTY: 711

Riderwood, Silver Spring, Maryland
301-572-8450 TTY: 711

Other Resources

Medical

UnitedHealthcare Customer Service & Coverage Decisions
PO Box 29675
Hot Springs, AR 71903-9675

UnitedHealthcare Appeals and Grievances
PO Box 6106
MS CA124-0157
Cypress, CA 90630-9948

Part D Prescription Drugs

UnitedHealthcare Part D Coverage Determinations
PO Box 31350
Salt Lake City, UT 84131-0350

UnitedHealthcare Part D Appeals and Grievances
PO Box 6106
MS CA124-0157
Cypress, CA 90630-9948

Members Appeals and Grievances

Information for filing a grievance, an organizational/coverage determination, and an appeal are below for your reference.

Download and print the 2021 Members Appeals and Grievances Process document.
Visit the Medicare.gov complaint website at: https://www.medicare.gov/MedicareComplaintForm/home.aspx.

Medicare Contact Information: 

1-800 Medicare (1-800-633-4227)
TTY: 1-877-486-2048
24 hours a day/7 days a week

Resources to help understand your coverage:

Members may be eligible for Low-Income Subsidy (LIS) premiums. The LIS applies to the Part D portion of the premium. However, the monthly plan premium reflects both the medical and Part D portions. For more information on LIS, click on this link:  US Premium Summary Chart (PDF file opens in a new window).

See also the CMS Best Available Evidence Policy.