Prescription Solutions Mail Service Pharmacy is available 24 hours a day, 7 days a week (excluding certain holidays). Feel free to contact them at 1-877-889-6358 TTY 711.

Preferred Mail Service
You are not required to use the plan's Preferred Mail Service Pharmacy, through Prescription Solutions, to obtain a supply of your maintenance medications. You have the option of using Prescription Solutions, a retail extended day supply pharmacy or non-preferred mail service pharmacy in the network to obtain a supply of maintenance medications.

If you choose a retail extended day supply pharmacy or non-preferred mail service pharmacy, you may see out-of-pocket payment differences when compared to using the Preferred Mail Service Pharmacy. You should experience no out-of-pocket payment differences if choosing between a retail extended day supply pharmacy and a non-preferred mail service pharmacy. Your prescriptions should arrive about seven days from the date the completed order is received by Prescription Solutions. If Prescription Solutions needs to contact you or your prescribing physician to clarify information on your order or to request prescriptions from your physician, delivery may take longer.

If you prefer rush delivery, medications can be shipped overnight for an additional charge. Prescription Solutions will contact you if they anticipate there will be an extended delay in the delivery of your medications. If you need your medications immediately, Prescription Solutions can coordinate a refill with a local retail pharmacy. Standard delivery is no charge to U.S. addresses, including U.S. territories.

For co-pay/co-payment amounts, drug coverage information or general plan questions, please call the Customer Service number located on the back of your member ID card.

NOTE: If you are receiving extra help from Medicare, your co-pay/co-payment may be lower or you may have no co-pay/co-payment.

Prescription Solutions is an affiliate of United HealthCare Insurance Company and United HealthCare Insurance Company of New York.